Return & Refund

Return & Refund

At Our Shopping Hub, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to help. This Return & Refund Policy explains how returns, refunds, and exchanges are handled to ensure a smooth and transparent experience.

Eligibility for Returns

You may request a return if the following conditions are met:

  • The item was purchased from Our Shopping Hub

  • The return request is made within 7–14 days of delivery (you may adjust this timeframe)

  • The product is unused, unworn, and in its original condition

  • All original packaging, tags, manuals, and accessories are included

  • Proof of purchase (order number or receipt) is provided

Note: Certain items may not be eligible for return due to hygiene or safety reasons.

Non-Returnable Items

The following items are not eligible for return or refund, unless damaged or defective upon arrival:

  • Personal care & beauty products

  • Hygiene-related items

  • Clearance or final sale items

  • Gift cards or downloadable products

  • Items damaged due to misuse or improper handling

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Once verified, we will offer a replacement, refund, or store credit at no additional cost.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [your support email]

  2. Include your order number and reason for return

  3. Our team will review your request and provide return instructions

  4. Ship the product back as instructed

Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service for your return

Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

You will receive a confirmation email once your refund has been issued.

Exchanges

If you wish to exchange an item for a different size or variant (subject to availability):

  • Please contact us within the return window

  • Exchanges are processed once the original item is received and approved

Order Cancellations

Orders can be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

 

Contact Us

If you have any questions about our Return & Refund Policy, or need assistance with your order, please feel free to reach out to us. Our support team is always happy to help.

Email: support@yourwebsite.com
Phone: +1 (123) 456-7890
Address:
Our Shopping Hub
123 Market Street, Suite 456
New York, NY 10001
United States

Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM

We appreciate your trust in Our Shopping Hub and thank you for shopping with us.